Our Ethics

There are moral and ethical challenges insurers face, which are not limited to just financial impact to our customers, but to our customers welfare and safety.

We know that what we do is important, that it matters and that it makes a difference.

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The UK Insurance industry has not endeared itself over the years to consumers – We therefore understand at a time of vulnerability it’s hard for customers to put their trust in a financial services organisation – But whilst we are a business, we are also human

'The moral insurance company'

Sounds unlikely, but it’s what we do and have been doing for over twenty years. We operate differently, with very good reason and that is the best possible chance of good clinical outcome for our customer.

As we have grown, we have witnessed an increasing amount of immoral and unethical practices around the world. This has made us passionate and determined to make a stand to change things for the better.

We are not the only company in the industry that are aware of these issues, but we believe we are the only one currently prepared to tackle the problems.

The path of least resistance leads to crooked rivers and crooked men

- Henry David Thoreau

Our customer testimonials

They took total, complete control, their operators were polite, efficient, courteous, responsive, informative, every operative went up and above the call of duty, my praises do not do their service justice. Strange how we only hear when things ‘go wrong’, never when the majority of the times they are LIFE SAVERS, all my stress was eased by their total professionalism.

I just want to take this opportunity to thank you for your continued efforts [regarding medical care abroad] in arranging my flights and offering exemplary customer service. It must be said that the professionalism of yourself and [Doctor] has been greatly appreciated. I myself pride my business on providing open, honest and transparent advice along with exemplary customer service and it’s fantastic to be on the receiving end.

Unfortunately whilst in Cambodia my daughter became seriously ill and needed medical attention. This was a very worrying time for us all with her being so far from home. I would like to make you aware of the unbelievably good service we received from your company, the staff I spoke to on the emergency medical helpline were superb. I felt supported by them, they displayed concern, empathy and were truly professional in their approach.

This is the first time I’ve had to ‘call in’ on an insurance policy, the policy being taken out for my sister. The company was superb. Our family’s treatment in the local public hospital was appalling, yet Inusrancewith promptly arranged for us to have private medical treatment. We had excellent care from that moment on. The insurance company was constantly liaising with the physicians and everything sought was provided for — and quickly. It took the stress out of what could have been horribly stressful.

I would just like to thank you so much for your assistance in this matter. At the time I felt very afraid, very alone and out of my depth. Your email and call and arranging of a doctor to speak with me made a tremendous difference to my safety and ability to get myself out of the situation. I think this is important for me to say and I am very, very grateful.

In a time of extreme stress, pain and concern all staff I spoke to or had emails from, were the anchor to what I felt was my tossing boat in very turbulent waters! Learning the process of what to do when one has an accident , forwarding the correct documents, altering flight schedules, requesting the ok to use emergency ambulances, to book taxis etc – the list is endless took me time but I was guided through with sensitivity and firmness that gave me confidence to take on each challenge as it came.

Read our Testimonials

We have outlined Our Stance into key areas of concern, which are as follows:

Optimal Care

Corrupt practices; obscene overtreatment, risk of clinical harm and unlawful activity. We highlight our experiences and the action we are taking.

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Air Ambulances

It’s not always the answer. We outline the What, When and Why of an Air Ambulance.

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Premature Babies

Timing is everything. We discuss our considerations for premature babies abroad.

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your stories

We have real case studies that are quite frankly horror stories. We want you to be aware of these situations, so you can at the very least choose to protect yourselves, whether you are insured by us or not.

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Tell us yours
Read our testimonials